REFUND AND RETURNS POLICY
Thank you for choosing to shop at PINNACLE ERETAIL SOLUTIONS LLC. We are committed to providing you with high-quality products and excellent service. If you are not satisfied with the goods you purchased, we are willing to provide a refund or exchange service, the specific policy is as follows:
Refund conditions
●The goods must be returned within 30 days of purchase.
●The goods must be in original condition and not used or damaged.
●The goods must include original packaging and all accessories.
Refund process
- Please provide your order information and reason for refund through our customer service team or in the contact form on the website.
- Our customer service team will process your request as soon as possible and provide you with a return address and return instructions.
- Return the goods and order number to the return address provided.
- Once we receive and review your return, we will process the refund within 7 business days of receiving the goods.
Refund type
●If you pay by credit card, the refund will be returned to your credit card account.
●If you use other payment methods, we will negotiate other refund arrangements with you.
Special Notes
●Shipping costs are not refundable unless the return is due to quality issues or our mistake.
●For returns due to personal reasons, the refund amount may be deducted from shipping and handling costs.